Return Policy

Thank you for your purchase, we hope you are happy with your purchase however if you are not completely satisfied with your purchase for any reason you may return it to us for full refund, store credit or exchange please see below for more information on our return policy.


All returns must be postmarked within 7 Days of purchase date.  All return items must be in new and unused condition with original tags and labels attached.

Return process

To return an item please email customer service at cloud to obtain a return merchandise authorization number after receiving a RMA number please place the item securely in its original packaging and include your proof of purchase and mail your return to the following address:

Cloud Cottage Creative Co.
Attn: Returns
 219 Old Toll Circle
Black Mountain, NC 28711
United States



After receiving your return and inspecting the condition of your item we will process your return or exchange it. Please allow at least 14 days from the receipt of your item to process your return or exchange. Refunds may take one to two billing cycles to appear on your credit card statement depending on your credit card company we will notify you by email when your return has been processed


The following items cannot be returned or exchanged:

  • original artwork
  • beauty products 

For defective or damaged products please contact us at the customer service number below to arrange a refund or exchange.

Please note

Sale items are final and cannot be returned.



If you have any questions concerning our return policy please contact us at: